FAQs

You can browse the products and treatments available on our Shop page.

If the treatment you're interested in requires a consultation, you can complete our online consultation form here:

Start your consultation →

Simply complete the consultation form with your details and relevant information. Once submitted, our team will review your request and get back to you with the next steps.

If you have any questions while completing the consultation or need help with your order, you can contact our live chat team or send us an email. We'll be happy to assist you.

You don't need an existing prescription from your GP to complete our consultation. Our clinical team will review the information you provide and determine whether a prescription treatment is appropriate for you.

If a prescription is clinically appropriate, the relevant prescription process will be completed before the treatment is dispensed.

We accept bank payments, including bank transfer, for customers who prefer to pay directly from their bank account.

If you would prefer another or more convenient payment method, please contact one of our live chat agents or send us an email with your order details and preferred payment method.

Our team will review your request and get back to you within 24–48 hours.

Yes. We accept bank payments and bank transfers.

If you need our bank payment details or assistance completing your payment, please contact our live chat team or email us with your order details. We will provide the relevant information and assist you with the next steps.

We understand that customers may prefer different ways to pay. If you would like to use a payment method that isn't shown during checkout, contact our live chat agents or email us with your name, order details and preferred payment method.

Our team will review your request and get back to you within 24–48 hours with the available options.

Your bank statement will show the payment descriptor associated with the transaction. Medication names or details about the specific treatment ordered are not normally included in the payment description.

Treatments supplied through our service are sourced through the applicable regulated supply chain. Prescription treatments are subject to the appropriate clinical and dispensing process.

If you have questions about a particular treatment or its packaging, please contact our support team.

We don't automatically inform your GP, but we strongly recommend keeping them updated about any prescription medication you're taking — this helps them give you safer, joined-up care.

If you'd like us to write to your GP on your behalf, just contact our support team.

Yes. We aim to ship orders in plain, discreet packaging with no unnecessary indication of the contents on the outside of the parcel.

Yes. We serve customers internationally and offer worldwide shipping where delivery of the requested product is permitted.

Delivery availability, shipping times and import requirements can vary depending on the destination country. Customers are responsible for ensuring that the products they order can legally be imported into their country.

If you're unsure whether we can deliver to your location, contact our live chat team or email us before placing your order. We'll help clarify the available delivery options.

International delivery times vary depending on the destination country, shipping service selected and customs processing.

Before dispatch, we'll provide the available delivery information for your destination where applicable. Customs or local authorities may also cause delays outside our control.

If you need an estimated delivery timeframe for your country, contact our support team before placing your order.

Yes. We deliver throughout the UK, including England, Scotland, Wales and Northern Ireland.

Delivery times and available services may vary depending on your exact location.

We serve customers worldwide, subject to product availability, shipping restrictions and the laws applicable to the destination country.

Because regulations for prescription and healthcare products differ between countries, certain products or delivery destinations may be restricted.

If you're unsure about delivery to your country, please contact our live chat agents or email us before ordering. We'll help you confirm the available options.

International orders may be subject to customs duties, taxes, import fees or other charges depending on the destination country.

Any applicable charges imposed by your local authorities are generally the responsibility of the recipient. We recommend checking your country's import rules before placing an international order.

Before any injectable treatment is dispatched, our clinical team may carry out additional checks to make sure the medication is safe and suitable for you.

Once approved, your treatment is sent in protective packaging that meets the manufacturer's storage and handling requirements.

When your parcel arrives, follow the storage instructions included with the medication. If you have any questions about storing your treatment, contact our team.

Delivery timescales begin once your treatment has been clinically approved and dispatched.

Delivery charges depend on your destination and the shipping service available for your order.

UK and international shipping prices will be displayed or confirmed during the ordering process where applicable.

If you would like to know the delivery cost for your country before ordering, contact our support team.

Any existing MedExpress customer with a verified account can share their unique referral code with friends and family. Both you and the person you refer can earn rewards when they place their first eligible order.

You'll receive an account credit each time someone you refer places their first qualifying order. The exact amount of credit, and the rewards your friend receives, are shown in your account dashboard.

There may be a cap on the total credit you can earn during a given period. Full details are set out in our referral programme terms and conditions.

Referral credit is normally added to your account once your friend's first eligible order has been dispatched and the cooling-off period has passed. You'll see it appear in your account dashboard automatically.

The referral programme is designed for personal sharing — for example, with friends, family or colleagues. Posting your code in public forums, coupon sites, or paid advertising is not permitted and may result in your account being suspended from the programme.

The full terms are available on our referral programme terms page . Please review them before sharing your code.

Absolutely. Your consultation, medical history and order details are kept confidential and only accessible to authorised members of our clinical and pharmacy team who need them to provide your care. We follow applicable data protection requirements and do not use your personal information for unauthorised marketing purposes.

Our UK operations are subject to the applicable UK healthcare and pharmacy requirements. Please refer to our website for our current registration details and regulatory information.

We provide online healthcare and pharmacy services to customers in the UK and internationally, subject to applicable regulations and delivery restrictions.

If you'd like more information about our service, team or pharmacy operations, please contact our support team.

If you experience any side effects, get in touch with our clinical team through your account or our help centre .

For severe or life-threatening symptoms — such as difficulty breathing, swelling of the face or throat, or severe chest pain — call 999 or go to your nearest A&E immediately.

You can also report side effects directly to the UK regulator through the Yellow Card Scheme .

We offer treatments across a range of common health concerns. You can see the full list of conditions and treatments we provide on our all treatments page .

We take all feedback seriously. To make a complaint, contact us through the help centre with the details of your concern, and a member of our team will respond as soon as possible.

Yes, in many cases our clinical team can help you switch from one weight loss medication to another if your current treatment isn't working as expected, or if you're experiencing side effects. The right approach depends on which medication you're currently on and your individual circumstances.

Read our guide to switching

For milder side effects such as nausea, tiredness or digestive upset, these often settle as your body adjusts. Contact our clinical team for advice if symptoms persist or worsen.

You can also report side effects directly through the Yellow Card Scheme .

Small, mild lumps at injection sites can sometimes happen. Rotating where you inject each time and using correct technique helps reduce irritation. If a lump at the injection site persists, gets larger, or becomes painful, please contact your GP.

Don't change your dose without speaking to a prescriber first. Contact our clinical team — depending on your situation, they may suggest staying on a lower dose for longer before increasing.

What to do depends on how long it's been since your missed dose. Follow the instructions in the patient information leaflet that came with your medication.

If you're not sure, contact our clinical team for advice — don't double up doses without checking first.

Because these medications can increase the risk of dehydration, make sure to drink plenty of fluids — especially if you have a fever, vomiting or diarrhoea.

If you experience severe diarrhoea lasting more than a few days, or vomiting that prevents you keeping food or fluids down, stop your weight loss medication and call 111 for medical advice. Let the healthcare provider know you're taking weight loss medication.

Weight loss medications take time to work and effects vary between individuals. Tracking your weight, measurements and how you feel over several weeks gives a clearer picture than day-to-day changes.

If you're concerned after a few months of treatment, contact our clinical team to review your progress and discuss whether any adjustments would be helpful.

If your current dose is working well and you're not experiencing problematic side effects, there's no need to increase it. You always have the option to discuss going up a dose with our clinical team when you feel ready.

Always tell your surgical and anaesthesia team well in advance that you're taking a weight loss medication. They'll advise whether you need to pause your treatment before the procedure.

Don't stop or change your medication without speaking to a healthcare professional first.

Mild side effects typically settle within a few days to a couple of weeks as your body gets used to the medication.

If your side effects are more troublesome or persist longer than expected, contact our clinical team for support.

You may experience similar mild side effects again briefly when you step up your dose, while your body adjusts. They should usually settle within a couple of weeks.

If they don't, get in touch with our clinical team.

No. Prescription weight loss medications such as Wegovy and Mounjaro should not be used during pregnancy. If you become pregnant or are planning a pregnancy, stop your medication and speak to our clinical team or your GP about timing.

Yes, if you could become pregnant. Because these medications shouldn't be used in pregnancy, you should use effective contraception while on treatment.

Mounjaro in particular may reduce the effectiveness of oral contraceptive pills, so you should use an additional barrier method or speak to your healthcare professional about alternative options.

No. Weight loss medications like Wegovy and Mounjaro are not recommended while breastfeeding. Speak to our clinical team or your GP about timing if you're planning to stop or start breastfeeding while considering these treatments.

Stop your weight loss medication well in advance of trying to conceive. The exact timing depends on the medication and your individual circumstances, so speak with your prescriber before planning pregnancy.

If you're on hormone replacement therapy (HRT) and start a GLP-1 medication, some people notice changes in bleeding patterns. If you experience unexpected or unusual bleeding, contact our clinical team or your GP to review your treatment.

Off-label prescribing is when a medication is prescribed for a use, dose, or population that isn't part of its official UK licence. It's lawful and common in UK medical practice when there's good clinical evidence and the prescriber considers it appropriate for the patient.

If a treatment is being prescribed off-label for you, our clinical team will explain this and ensure you have the information you need.

If there's a gap in your treatment, you may need to restart at a lower dose to reduce the risk of side effects when you resume. Contact our clinical team for personalised advice before re-injecting after a long gap.